In-meeting Whiteboard users will see fewer collaboration cursors, which are cursors labeled with the name of the participants controlling them, when collaborating with others on a Whiteboard.
Inactive cursors will disappear until active again.
Users can also enable and disable viewing all collaborator's cursors when viewing a Whiteboard.
The out-of-meeting Whiteboard Dashboard, accessed by clicking the Whiteboard tab in the client, follows the client's light or dark theme.
Chats and channels that include external users will have enhanced labeling in the compose box to remind users that external contacts are present.
The notification is clickable to provide more information regarding who can see messages in the chat or channel.
When users view an upcoming meeting in either the Home page or the Meetings tab, the meeting host's name provides the host's profile card on hover.
An option to chat directly with the host is also provided next to their name.
If the host is not already a contact, the option to add them as a contact is provided.
Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching.
The system matches the name to the Zoom Contact Center address book and locates the PSTN number for the contact.
The system displays matches for contacts containing a phone number, the supervisors and agents can select the correct contact and number combination.
If a matching name does not include a phone number, then they don't display as a match.
When auto routing is disabled for a queue, agents and supervisors can selectively assign active voice and video engagements to themselves.
Supervisors can also assign engagements to other agents in queue.
When transferring a chat or SMS engagement, agents can see other agents' contact center avatars.
Agents' contact center avatars are separate from their Zoom profile pictures and can be customized by admins.
Account owners and admins can choose to only allow users in their account to save chats from meetings and/or webinars.
This option is available at the account, group, and user levels, and can be locked at the account or group level.
New Whiteboards created in a meeting use the meeting's name as the default name of the project.
The name can be edited in-meeting or afterwards as needed.
Objects, or groups of objects, can be rotated during an in-meeting Whiteboard session.
After clicking on the rotate icon, the option rotates, snapping to the nearest 15° increment.
Holding the Shift key allows free rotation without snapping.
Users with SMS enabled can receive SMS messages from short codes.
Short codes are special short-digit phone numbers typically used for ordering services or sending two-factor authentication codes.
Users can mark voicemails as unread and flag them for follow up.
Unread voicemails can be filtered as all or follow up.
Calls from Zoom Phone to Zoom Contact Center route directly to one another for best call quality and will not incur charges as an outbound Zoom Phone call.
PSTN calls forwarded or transferred from Zoom Phone to Zoom Contact Center may continue to incur charges as an inbound Zoom Contact Center call.
This can be useful for use cases where calls are routed from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow.
Agents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number.
Agents and supervisors are able to see all engagements which were assigned to them and closed, as well as engagements which were assigned to them but closed with another agent or supervisor.
Additionally, queue supervisors can see all engagements which were closed and assigned to the agents in their queue as well as engagements which were assigned to an agent in their queue but were closed with another agent.
Agents can set a ringtone specifically for contact center inbound engagements to differentiate these from inbound Zoom Phone calls and Zoom Meeting invites.
Users can choose a video filter, such as color filters, frames, and foreground effects, which can be set and applied to all future meetings.
This can be adjusted as needed before and within a meeting.
Participants in Gallery view are returned to Gallery view after pinning and unpinning a video, rather than switching to Speaker view after unpinning a video.
Hosts and co-hosts are able to better manage breakout rooms with the ability to search participants or breakout rooms by name, allowing them to quickly view, assign, or move participants between breakout rooms.
Webinar attendees can now experience the sharing of simultaneous presentations by panelists.
This is the same functionality that is already available in Zoom Meetings.
The webinar attendee can choose which screen to view, such as seeing the content in their language when a presentation is shared in different languages.
This can be helpful when sharing presentations in multiple languages.
Admins can restrict at the Group level if users can create their own public or private channels.
This can be configured for both new and existing user groups, and Admins can change the setting at any time.
The Starred section has moved to the top on the sidebar, above all folders.
A new caret menu to the right of the Chat title includes options to Create a Channel, Join a Channel, Create a Folder, and Add a Bot.
The preview of unread Chats or Channels that appears when hovering over an unread badge on a collapsed folder or section will now include @all or @me mentions.
Zoom Chat channel admins can add members to an existing channel in bulk by copy-and-pasting a list of email addresses.
Separate emails are detected by a space, semicolon, comma, or new line.
When variations of "Happy Anniversary" are used in Zoom Chat, a celebration of raining Tada emojis will rain down in the chat window.
If enabled by an admin, consumers will see the estimated wait time while waiting in the queue for a video engagement (Waiting Room).
The estimated wait time is based on several factors including the average handling time.
When a call is being recorded and the agent transfers the call to a Zoom Phone user or to an external number, the contact center voice call recording will stop.
Consumers can test their video and microphone when joining a video engagement using a web browser.
Administrators can control the type of files that can be sent to and from their internal and external users in Zoom Chat.
Admins can also control the maximum file size for transfer by external users.
Users can adjust or silence the volume of incoming calls, and call waiting using the ringtone and call waiting volume controls.
Users can also assign distinct ringtones to different extensions.
Zoom Phone users attempting to send an SMS or a group SMS from the Zoom desktop or mobile client, to US and Canada emergency phone numbers, will receive an error message stating that text to 911 service is not available, and instead to call those emergency phone numbers.
Zoom phone clients will automatically place the emergency call after a 10 seconds countdown unless the user cancels the call.
Users can refresh their contacts by clicking the refresh icon if the contacts have not synced.
Supervisors and agents can transfer voice calls to specialists outside the Zoom Contact Center by entering the Zoom Phone number or external phone number.
Agents can invite others to the video engagement by copying and sending an invite URL via SMS or email.
Agents can't set their contact center presence status to Offline.
The Offline status will be auto set if the agent signs out of the client.
Also, the default presence status has changed to Not Ready.
Published notes are better organized to help agents easily understand customer issues for engagements.
Notes are listed by the agent assigned to the engagement in chronological order, then by the published timestamp of each note.
If agents edit an existing note, this will not impact the order of the notes.
Guest mode allows a meeting or webinar participant to use an app without Zoom giving the app full access to the participant's Zoom account data.
Instead, the app only has access to basic information, such as participants' display names, basic browser and device info, basic interactions within Zoom (reactions, turn camera on/off, etc), and performance statistics about how that Zoom App is running.
Account owners and admins can create Chat Etiquette policies to identify defined keywords or text patterns/regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered.
When a user attempts to send a message through Zoom Chat and/or in-meeting/webinar chat that triggers a Chat Etiquette policy, the user is either warned or blocked from sending the message.
Chat Etiquette policies are configured at the account level, and can be activated at the account or group level.
Admins can create up to 50 policies on the account.
Users with a work email login type and who do not have two-factor authentication enabled are required to enter a one-time password, sent to their account email, when Zoom detects a suspicious login, for example, a login from a different country or device than usual, among other factors.
Users can manage a central library of polls for meetings and webinars.
They can create or edit polls and use them for Personal Meeting ID (PMI) and non-PMI meetings.
Previously, polls for PMI and non-PMI meetings were managed separately.
When a poll is marked as available to all meetings, it will appear in the list of polls that can be launched in a meeting.
This new central repository will not replace the existing "Personal Meeting (PMI) polls", instead polls created here will only appear in PMI meetings.
Participants can quickly and easily hide or show the in-meeting/webinar chat message previews.
These can be disabled to help you to avoid distractions during a presentation, then displayed again when you can provide more attention to incoming chat messages.
Hosts can choose to display the participants currently in the Waiting Room in either chronological or alphabetical order.
This is set in the Waiting Room customization settings in the web portal.
Hosts can get an idea of how active their breakout rooms are by viewing the list of open breakout rooms.
Each participant in those breakout rooms will show their current video and audio status, if they are sharing their screen, and any active reactions or nonverbal feedback.
Meeting participants will have clearer indications of which reaction or nonverbal feedback they have chosen.
This is useful when the participants cannot easily see their self-view, which typically indicates any active reactions or nonverbal feedback.
Allows for visual gestures, such as a raised hand, to automatically use a corresponding meeting reaction, Raise hand.
Currently, this is supported for Raise Hand and Thumbs Up reactions.
We've redesigned our virtual whiteboarding experience to bring you the all-new Zoom Whiteboard, a cross-platform visual collaboration solution that's built right into Zoom Meetings, the Zoom desktop client, and the Zoom web portal.
With Zoom Whiteboard, you can brainstorm and collaborate on a persistent, expandable, digital canvas.
In-person and remote teams can ideate from Zoom-enabled devices, providing you and your team with the intuitive features you need to collaborate.
When enabled during a meeting, Zoom's technology uses your device's camera to detect where a face is on the screen and apply the selected avatar effect.
Hosts can live stream their meeting or webinar to Twitch directly, rather than manually configuring the stream as a custom live-streaming service.
Displaying the invitee list in the Participants panel allows hosts, co-hosts, and alternative hosts to view a Not Joined section in the Participants panel of the meeting.
This section lists the people who were invited to the meeting but have not yet joined, as well as their calendar response.
This feature requires hosts and users to have the Calendar and Contacts Integration (Google Calendar or Outlook Calendar) configured in their Profile.
This feature was initially available to limited account types, and now is available to all account types.
Hosts and co-hosts can rename meeting participants in the waiting room before they enter the meeting.
After locating a participant's name in the waiting room section of the participant list, an option appears in the ... menu to rename that participant.
The participant is notified of this change.
When breakout rooms are created, the host can save that current configuration and participant assignments, which can be used in future sessions.
This is only available for recurring meetings and limited to 10 saved configurations per user.
Hosts are able to share computer audio, along with shared content, to all breakout rooms.
This can be enabled when beginning the share, or while sharing is in progress.
This also supports the Share Video option as well for Breakout Rooms.
When creating breakout rooms and choosing to assign participants automatically, any co-hosts will now not automatically be included in the assignments, but the host can choose to include them.
The webinar host and other panelists can move between the backstage area, which is not visible or heard by attendees, and the live webinar area, which is visible to and heard by attendees. Panelists backstage can still hear and view the live webinar to keep an eye on the presentation and know when to rejoin.
Hosts can customize the appearance of the in-webinar experience by adding a wallpaper behind the video tiles, setting a common virtual background for all panelists, and providing name tags for each panelist.
Webinar Attendees can use reactions, similar to reactions in meetings.
The stream of submitted reactions are displayed in the bottom-right corner of the main webinar window, visible to the host, panelists, and attendees.
This can be controlled within the webinar, as well as at the Account-, Group-, and User-level settings.
Admins and webinar hosts can restrict the use of profile pictures for panelists and attendees when they are unmuted or promoted to a panelist.
Users can group and self-organize their channels and chats in a way that declutters their sidebar to find their conversations quickly.
Users can create up to 200 folders, with each folder having up to 50 chats or channels within.
Items within a folder can be dragged and dropped into any order.
When hovering on the unread message notification on a collapsed sidebar section or folder, a preview window will appear to show what hidden chat or channel has an unread message.
Clicking on the preview will open that chat or channel.
When starting a new group chat with the same group of users, you can choose to start a new group chat with a new topic, instead of jumping to the existing group chat.
This allows for the same group of users to create different group chats for different topics.
Users can select the elements they want to view at the top of their left sidebar (missed calls, contact requests, bookmarks, files), as well as customize the behavior and look of the left sidebar.
Located on the right side of Zoom Chat channels, channel information has improved visibility and provides users with streamlined channel information, members, files, bookmark information, pin history, and channel-related notifications and options.
With support for deep linking, a user can create shareable links to public channels or specific messages in the channel, and then share links within or outside of Zoom to open directly in Zoom Chat.
Only users with existing access and those who belong to the same account with the channel admin, will be able to join and view referenced channels.
Users can send short video messages to others.
Asynchronous video allows users the time to consider their responses and then record as needed to provide thoughtfully crafted responses.
Users can enable chat notifications to open the chat or channel in a new window when accessed through the system push notification directly.
Users can search for a public channel to join from the main Search field.
Channels they already are members of are visually differentiated from public channels they are not a member of.
They can then preview or join the channel directly from the search results.